LvL^UP is a smartphone-based, chatbot-delivered holistic lifestyle coaching intervention which targets physical activity, diet, and stress to help you strengthen your body and mind to become the best version of yourself. It is designed to be a first line of support towards leading a healthy lifestyle and is not intended in any way as a treatment for a pre-existing health condition.

All content provided in the LvL^UP app and website are for general informational and educational purposes only. Using LvL^UP does not establish any doctor-patient relationship between you and the partnered institutes. It is not a substitute for professional medical advice, diagnosis or treatment from your doctor or health care provider.

Please consult a licensed health care professional regarding any course of treatment for a medical condition. For mental health resources and services, here is a comprehensive directory provided by the National Council of Social Services:
https://www.ncss.gov.sg/docs/default-source/ncss-publications-doc/pdfdocument/directory-on-mental-health-services-pdf.pdf

A chatbot is designed to mimic conversations with human users, but does not intend to replace a human being. In LvL^UP, you will communicate with your chosen chatbot via predefined answer options, so that they will always be able to understand you. The contents of the conversations are based on evidence-based research and developed by scientists and researchers from World top 20 universities: NUS, NTU, and ETH Zurich.

Individuals who are eligible to use LvL^UP must be:

1) Living in Singapore
2) Aged 21 years old or older
3) English speaking
4) Own and use a smartphone with Android 11 or iOS 10 (or higher)
5) Have a data plan or access to WiFi

FREE! Currently LvL^UP does not seek for profits beyond your improved health and well-being.

We will collect some personal data, such as health status, email address, phone number (optional), and any data that you have voluntarily provided to us.

Non-personal but relevant application data will also be collected. For instance, audio-recordings of breathing and short voice commands through our “Breeze” feature, physical activity data collected from GoogleFit and Apple HealthKit (if you grant the permission to access), smartphone sensor data (including GPS, accelerometer, time, proximity, wi-fi, Bluetooth, ambient light, battery status, screen events, audio, call/SMS logs, ringer status), app usage data generated when you are actively using the app, and any feedback you provide us. Please note that GPS, audio, call/SMS logs and app usage data will be de-identified. This means we do not record raw data that could be used to identify you:

• We do not record raw audio. We extract features from the audio data to detect noise levels and if there is conversation around you (i.e., people talking). Actual audio is not stored or transmitted.
• For call/SMS logs we hash (hashing is a one-way function that obscures plain text into a unique text of random characters. It is generally used to conceal plain text, since the actual plain text cannot be obtained once it is hashed) the sender/receiver’s number, so it is unique but unidentifiable. We do not collect the contents of any text messages, just the number of characters in each message.
• For app usage information we do not collect the name of the application you are using, just a hash of the app name and the category of app, e.g., social media, entertainment, or communication.
• For GPS, while the app collects location data through GPS, the raw GPS coordinates (latitude and longitude) will not leave your phone. The app will collect and store the raw coordinates on the device until the last day of the intervention. On the last day, the app will transform the GPS coordinates from an absolute to a relative coordinate system and upload it to our server. This way we will not know what your real location is, but it preserves the trajectories for us to extract mobility and distance-related features, thus maintaining your privacy.

Your records will be kept confidential and not be made publicly available. All data will be stored in our secure server in Singapore aligning with the Personal Data Protection Act 2012. Additional security is added to ensure the privacy and safety of any data transfer between apps and our secure server.