LvL^UP is a smartphone-based, chatbot-delivered holistic lifestyle coaching intervention which targets physical activity, diet, and stress to help you strengthen your body and mind to become the best version of yourself. It is designed to be a first line of support towards leading a healthy lifestyle and is not intended in any way as a treatment for a pre-existing health condition.

All content provided in the LvL^UP app and website are for general informational and educational purposes only. Using LvL^UP does not establish any doctor-patient relationship between you and the partnered institutes. It is not a substitute for professional medical advice, diagnosis or treatment from your doctor or health care provider.

Please consult a licensed health care professional regarding any course of treatment for a medical condition. For mental health resources and services, here is a comprehensive directory provided by the National Council of Social Services:
https://www.ncss.gov.sg/docs/default-source/ncss-publications-doc/pdfdocument/directory-on-mental-health-services-pdf.pdf

A chatbot is designed to mimic conversations with human users, but does not intend to replace a human being. In LvL^UP, you will communicate with your chosen chatbot via predefined answer options, so that they will always be able to understand you. The contents of the conversations are based on evidence-based research and developed by scientists and researchers from World top 20 universities: NUS, NTU, and ETH Zurich.

In general, individuals who are eligible to participate in the current LvL^UP research studies must be:

1) Singapore Citizens or Permanent Residents
2) Aged 21 -59 years old
3) Proficient in English
4) Own and use a smartphone with Android 8 or iOS 12 (or higher)
5) Have a data plan or access to WiFi

Additional inclusion and exclusion criteria may apply for specific studies.

FREE! Currently LvL^UP does not seek for profits beyond your improved health and well-being.

During the course of our research studies, we will collect some personal data from you, such as email address, phone number, address, so that we contact you about participating in the study.

When using LvL UP, app data will also be collected. For instance, audio-recordings of breathing and short voice commands through our “Breeze” feature, physical activity data collected from GoogleFit and Apple HealthKit (if you grant the permission to access), smartphone sensor data (including GPS, accelerometer, time, proximity, wi-fi, Bluetooth, ambient light, battery status, screen events, audio, call/SMS logs, ringer status), app usage data generated when you are actively using the app, and any feedback you provide us. Please note that GPS, audio, call/SMS logs and app usage data will be de-identified to maintain your privacy.

Your records will be kept confidential and not be made publicly available. All data will be stored in our secure server in Singapore aligning with the Personal Data Protection Act 2012. Additional security is added to ensure the privacy and safety of any data transfer between apps and our secure server.